OutBack integration with Alcatel PBXs: When providing The best in customer service is important

Alcatel's state-of-the-art PBXs and Merlinia's advanced and innovative OutBack software make it possible to provide a level of customer service that will set your company apart from your competitors.

The Alcatel OmniPCX lines

Alcatel makes two lines of PBXs: The medium-sized Alcatel OmniPCX Office line and the larger Alcatel OmniPCX Enterprise (4400) line. Merlinia OutBack can integrate with both of the Alcatel PBX systems.

OutBack provides an especially exciting solution for OmniPCX Office users by implementing a complete PC-based switchboard for the telephone receptionist. In fact, with OutBack it is feasible to have as many telephone receptionists as you want - or even to allow every employee to act as a telephone receptionist!

What's more, a single OutBack system can connect to multiple Alcatel PBXs. So if you have several PBXs at branch offices you can still provide all of your employees, and especially all of your telephone receptionists, with a combined view of everyone in the whole company.

IP telephony

Alcatel is a world leader in the field of IP telephony. This is an economic advantage for connecting to very small branch offices and for work-at-home employees.

Alcatel's Applications Partner program

Merlinia is a member of the Alcatel Applications Partner program, which means that we have the best conditions for integrating our OutBack product with Alcatel's PBXs.

Some Alcatel links:

Click the above logo for Alcatel's web site.

Click here for information about the Alcatel OmniPCX Office.

Click here for information about the Alcatel OmniPCX Enterprise.