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OutBack integration with Avaya IP Office: The all-in-one telephony solution for small/medium businesses

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices.

Adding Merlinia OutBack to the system is simple, and provides various kinds of advanced functionality.

A complete PC console for the receptionist

The telephone receptionist uses OutBack to perform all console functions. In addition, the receptionist uses OutBack to find employees by name or department or any information available in the company's employee database, typically Microsoft Active Directory.

OutBack also provides calendar integration (Microsoft Exchange/Outlook and/or Lotus Domino/Notes) so the receptionist can see if the employee should be present or not. And in addition to calendar integration OutBack provides its unique manual indication of presence or absence to handle lunch breaks, ad-hoc meetings, etc.

The OutBack console functions can be provided for one, two, or as many employees as desired. You can even choose to provide console functionality for all of the employees.

Avaya IP Office + Merlinia OutBack + SMS Gateway

Combining an Avaya IP Office system with Merlinia OutBack and the OutBack SMS Gateway provides an advanced integration with mobile telephones. Employees who are on the road can easily provide indications of when they are (or are not) available for receiving calls.

The desk telephone can also be controlled from the mobile telephone, so the desk phone can be placed in "forward calls" or "do not disturb" mode. And all of the employees can compose and send SMS messages on their PC, a major convenience.

More information about the OutBack SMS Gateway can be found here.

Other advantages

Integrating Avaya IP Office and Merlinia OutBack provides several other advantages for the employees. For example, "click-to-call" functionality, pop-up windows showing the caller's number when the telephone rings, and the ability to see if a coworker is busy on the telephone.

System requirements

In order to integrate an Avaya IP Office system with Merlinia OutBack the Avaya TAPI 2.1 software package must be purchased and installed. There are otherwise no special requirements beyond those needed by Merlinia OutBack (see here).

Some Avaya links:

Click the above logo for Avaya's web site.

Click here for information about Avaya IP Office.

For more information about obtaining an Avaya IP Office system and the features needed for integration with Merlinia OutBack you should contact an authorized Avaya dealer.

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Merlinia is a member of the Avaya DeveloperConnection Program for Independent Software Developers.