Phone: +45 4588 0087
|How does OutBack work?|
OutBack has two basic purposes:
How does OutBack do this?
Merlinia OutBack is a networked client-server system. Every employee in the company runs the OutBack client program, typically in the background so that it does not use any screen area.
When the OutBack client program is made active it displays a grid with status information about all of the employees. For each employee you can see current status and whereabouts, a graphic view of his/her coming calendar appointments and a large amount of static information. This static information can include department name, e-mail address, mobile telephone number, product competences, or whatever information the IT dept. decides to make available.
(Click to view)
The OutBack server program is the heart of the system
Many competing employee information systems are client-only programs. OutBack is a true client-server system.
The OutBack server program not only coordinates information exchange between all of the client programs, it also communicates with Microsoft Exchange Server or Lotus Domino. This provides several advantages:
How does OutBack know if an employee is available?
OutBack indicates which employees are available to receive telephone calls and which ones are not. This status and whereabouts information comes from several possible sources:
Why both calendar-based and manual updating of status?
OutBack determines employee availability via calendar appointments and through manual input.
Processing calendar appointments is an automatic method of determining employment availability, and is good for determining that an employee is not available when he/she has a meeting or similar activity scheduled.
But a calendar does not take into account when an employee arrives and when he/she goes home, which OutBack determines automatically due to the client program logging in to the network.
Also the lunch break, coffee breaks, quick ad-hoc meetings, etc. are not noted in the calendar. OutBack's special hotkey makes it so easy to indicate absence from the desk that it quickly becomes second nature to use this key. This makes it possible for OutBack to provide an extremely accurate indication of employee availability.
The OutBack key...
This one key on the keyboard is the key to OutBack's ability to keep track of all of your key employees!
Many in/out boards are based on calendar appointments or manual input. OutBack uses both!
Employees who are on the move can use their mobile telephones to query OutBack and change their OutBack status messages.
|Expand all Collapse all||Copyright © 2016 Merlinia A/S - All rights reserved - Terms and conditions|